Measure your customer satisfactionunder ISO 9001.
From customer verdict to audit report – automatically.
- 1
Invitation after delivery
Your customers receive the survey automatically, in your brand’s look.
Shopware · Order
NL-49712 · Night serum 30 ml
12/104 days after shipping16/10Shipping confirmationInvitationScheduledYour feedback on order NL-49712
Hello,
Go to the survey
we would like to know how satisfied you are with us. The questions take two minutes to answer.Nordlicht Kosmetik GmbH · Hamburg
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Provided with Reguly
- 2
Customer response
Ratings and comments go straight into the evaluation.
- Delivery reliability and dates: 2 of 5
- Recommendation: 8 of 10
- Complaint: Yes · counts as a complaint
- 3
Index per criterion
Deviations from the target are flagged as focus areas automatically.
ISO 9001 · Report
October 2026Satisfaction index
81/ 100Good
Responses
61
Satisfaction by criterion
Quality88Delivery75Communication82Complaints78Value80Comments and complaints
Complaint· Order NL-49712Action„The parcel arrived four days later than the shop said. The serum itself is lovely.“
- 4
Action and report
Complaints turn into corrective actions, and the audit report is ready as a PDF.
MajorKM-2026-0012 · ISO 9001 · Clause 10.2
Delivery time in the shop is wrong
From response · Order NL-49712
- 1/5 · Recorded
What happenedThe parcel arrived four days later than the shop said.
Root cause analysis method
5 Whys- 1
- 2
- 3
Identified cause
Owner—Due date—PDFCustomer_satisfaction_2026-10-01_to_2026-10-16.pdfCreating PDF …
Invitation after delivery
Your customers receive the survey automatically, in your brand’s look.
Shopware · Order
NL-49712 · Night serum 30 ml
Your feedback on order NL-49712
Hello,
we would like to know how satisfied you are with us. The questions take two minutes to answer.
Nordlicht Kosmetik GmbH · Hamburg
No more messages like this – unsubscribe here
Provided with Reguly
Customer response
Ratings and comments go straight into the evaluation.
- Delivery reliability and dates: 2 of 5
- Recommendation: 8 of 10
- Complaint: Yes · counts as a complaint
Index per criterion
Deviations from the target are flagged as focus areas automatically.
ISO 9001 · Report
October 2026Satisfaction index
81/ 100Good
Responses
61
Satisfaction by criterion
Comments and complaints
„The parcel arrived four days later than the shop said. The serum itself is lovely.“
Action and report
Complaints turn into corrective actions, and the audit report is ready as a PDF.
KM-2026-0012 · ISO 9001 · Clause 10.2
Delivery time in the shop is wrong
From response · Order NL-49712
- 1/5 · Recorded
What happenedThe parcel arrived four days later than the shop said.
Root cause analysis method
5 Whys- 1
- 2
- 3
Identified cause
Shopware · Order
NL-49712 · Night serum 30 ml
Automatic after shipping · pilot
Your feedback on your order NL-49712
Customer satisfaction
Your feedback on order NL-49712
Hello,
we would like to know how satisfied you are with us. The questions take two minutes to answer.
Nordlicht Kosmetik GmbH · Hamburg
No more messages like this – unsubscribe here
Provided with Reguly
Delivery reliability and dates
2 of 5
Recommendation
8 of 10
Complaint
Yes · counts as a complaint
ISO 9001 · Report
October 2026Satisfaction index
81/ 100Good
Responses
61
Satisfaction by criterion
Comments and complaints
„The parcel arrived four days later than the shop said. The serum itself is lovely.“
KM-2026-0012 · ISO 9001 · Clause 10.2
Delivery time in the shop is wrong
From response · Order NL-49712
- 10.2.1 a
- 10.2.1 b
- 10.2.1 c
- 10.2.1 d
- 10.2.2
- 1/5 · Recorded10.2.1 a
What happenedThe parcel arrived four days later than the shop said.
Root cause analysis method
5 Whys- 1
- 2
- 3
Identified cause
Invitation after delivery
Your customers receive the survey automatically, in your brand’s look.
What the standard requires
Back every clause
of the standard with evidence.
Customer satisfaction. Monitor customer satisfaction and define the method.
Collection method
Satisfaction index
0 / 100
- Questionnaire
- Customer satisfaction · Version 2
- Channel
- Personal invitation
- Period
- 01/07/2026 to 30/09/2026
Questionnaire
Design your questionnaire
in your brand’s style.
Questionnaires
Customer satisfactionVersion 2Draft
Appearance
Header colour
Accent colour (buttons, selection)
Questions
8 / 30Sending
Reach your customers
the right way.
Link in the order confirmation
Any shopYour order NL-49712 has been received
Thank you for your order.
Night serum 30 ml1 ×
ShippingDHL
Once your order has arrived, we would love your feedback. It takes two minutes.
Go to the surveywww.reguly.de/feedback/c/k7mq4x
Delivery note
NL-49712
Scan and rate
Report and actions
Spot focus areas
and derive actions.
ISO 9001 · Report · 01/07/2026 – 30/09/2026
Satisfaction index
ISO 9001 · 9.1.2Recommendation
0
Response rate
31%
Complaints
9
Trend by month
Satisfaction by criterion
very poorvery good- Product quality88412
- Delivery reliability and dates72412
- Communication and availability81409
- Complaint handling7796
- Value for money79410
Corrective actions (clause 10.2)
- Created
- 9
- Open
- 3
- Overdue
- 0
- Effective
- 4
Delivery reliability and dates is at 72, target 75.
Nine responses are complaints.
Recommendation is kept separate from the index.
Corrective action
Corrective actions,
documented audit-proof.
Choose a cause and an action.
KM-2026-0012 · ISO 9001 · Clause 10.2
Delivery time in the shop is wrong
From response · Order NL-49712
- 10.2.1 a
- 10.2.1 b
- 10.2.1 c
- 10.2.1 d
- 10.2.2
- 2/5 · Root cause10.2.1 b
Get ready
for your audit.
- Questionnaire in your colours
- Report as PDF